Sustainability

Our first double materiality assessment, which included significant consultation with key stakeholders and affected communities, identified material impacts, risks, and opportunities (IROs), and their interaction with our strategy and business model. It also included financial materiality and the full requirements of ESRS. How we implemented this double materiality assessment, and its findings, are presented in the Sustainability Statement.

We are acutely aware of the potential impact that we have on the environment and also the risks that these impacts may pose. We also see many opportunities to improve our operational efficiency and create ways for our customers and communities to lead more environmentally sustainable lives. In the context of evolving stakeholder expectations, we view the environment through a very broad lens – the value chain. This technique allows us to understand our impacts, risks and dependencies not only in our operations, but also in our upstream and downstream activities. It creates some interesting challenges and opportunities. Our holistic approach ensures that we are not only addressing immediate environmental concerns but also driving positive change across our entire value chain.

Our success is driven by our highly skilled, diverse and competent colleagues. We invest in creating a workplace that provides meaningful careers that deliver impact. Similarly, we recognise the value that workers right throughout our value chain contribute to our business. Furthermore, aligned to our strategic priorities, by placing the customer first, we aim to provide a best-in-class customer experience. This section of the statement details our work with regards to our workforce, workers in the value chain, affected communities and consumers and end-users.

We recognise the importance of integrity in all of our interactions – with our employees, our customers, and with wider external stakeholders within our industry. We invest in strong governance processes in order to build and maintain this culture of integrity, in addition to ensuring we meet our regulatory responsibilities.